Frequently Asked Questions

It's really easy! Go to Google Play and download OPay. Then, follow the instructions to register your account.

After setting up your account, send an email to ng-support@opay-inc.com requesting for an OPay merchant registration form.

• Your Bank Verification Number (BVN).
• A utility or another bill dated no later than three months prior to merchant registration as proof of your address.
• Copy of your national ID card, driver’s license, or international passport.
• 1 passport photo.

Yes, you can proceed to register as an OPay merchant without this document.

Start sending or receiving money! Remember that you only need the phone number of another OPay user to make a transaction. You can also receive payments from your customers.

You can receive and send up to 5 million Naira daily as an OPay merchant.

The following errors are possible to occur on your POS:

• Communication error
• SSL Connection failure
• Wave lost. Try Again

Please report this immediately in the Support tab in the OPay app. Remember to include the transaction number and a screenshot of the transaction receipt.

Reversals on the system happen instantly to the cardholder’s account.

Please request for the cardholder to resolve this with their bank.

Please ensure that the reversal process completes before pulling out the user’s card as this could lead to the POS not being able to read the card or its associated account details.

Please contact ng-support@opay-inc.com and send the following information:

• Transaction number.
• A screenshot of the SMS or email alert from your bank.
• Including the first 6 and last 4 digits of your ATM card in a message. (Please do not give your full card details to anybody including OPay staff)

Please send your bank statement with the time period to ng-support@opay-inc.com.

Kindly provide the following details in the Support tab in the OPay app for OPay merchant account:

• OPay account number
• Bank account number to be credited
• Bank name
• Transfer amount
• Transaction reference(s)

On that particular transaction details page, tap Chat with OPay Support and the details of the transaction will be automatically loaded in the text input field. Then tap send.

You can also include a message to let our support team know more about the issue.

Please note that transactions can take some time to reflect in your account. If it takes too long, please advise the customer to be patient as it could take time based on the status of the network connection.

Please note that transaction alerts can take a few days to arrive. We recommend for you to advise the customer to check their OPay balance for the transfer before alerts arrive.

If you sent money to the wrong account number, we suggest you contact the person of the wrong account immediately to recover your money. OPay is not responsible for money collections during incorrect transactions amongst peers.