Terms & Conditions

Welcome to OPay!

The OPay service, website and/or software application (collectively, the “Service”) enables you to transfer funds between your mobile money wallet and your bank account, as well as to the wallet/account of another user. It enables you to access and use OPay’s interoperable Quick Response (QR) payment service. It also enables you, through your supported mobile money wallet, account or debit/credit card, to pay for products and services offered by third parties (“Products”); as well as any other innovative payment offering that we may offer in the future. The Service is operated by OPay Digital Services Limited (“OPay”), subject to these Terms of Service (“Terms”).

Terms of service

This is a contract. These Terms constitute a contract between you and OPay. If you do not accept these Terms, please do not use the Service. By using any part of the Service, you accept these Terms. If you are under eighteen (18) years of age, you may only be eligible to use our service under the supervision and with the consent of your parent (s) or guardian (s), subject to existing laws.

You must register a wallet account with valid information. To use the Service, you must: (a) provide a valid mobile phone number; (b) agree that an account associated with such number be created; (c) accept the current Terms; and (d) agree to submit such other (and additional) information as OPay may request in line with regulatory/legal provisions. You agree to provide true, accurate and complete information about yourself as prompted by OPay during the account registration process. You must ensure that any third-party information you provide to OPay has been authorized appropriately. You will be given the option of receiving a unique PIN for purposes of reusing your account. You are responsible for keeping your PIN secure at all times, without reservation. For the avoidance of doubt, OPay will not be responsible when/where you compromise your details by disclosing it to third parties and you are liable for all transactions initiated using your account/wallet even if not authorised by you or if done in error.

Quick Response (QR) Payments OPay’s innovative product offerings include a QR Payment protocol, by which you can send and receive payments from eligible accounts/wallets. Whether you are an OPay user (Merchant/Individual) looking to receive payments from other OPay users or customers, or an OPay user (Merchant/Individual) who wants to receive money from other banks’ users, you can choose to receive the payment using our QR Service. The QR Service operates similar to other OPay funds transfer services, offering as much speed, ease, interoperability and security.
Other conditions apply:

• When you choose the QR Service, transaction fees apply, depending on the transaction value and prevailing tax provisions for the time in force;
• You will not be able to use the service if you have insufficient funds in the source account/wallet;
• You are responsible for keeping access to your account private and secure at all times, as OPay will not be liable for any unauthorized access, loss or debits emanating from your negligence;
• You are responsible for keeping your payment pin, security questions or any generated security codes, safe at all times;
• You are responsible for making sure that the details of each transaction made using our QR Service are accurate, including (but not limited to) transaction amount and the recipient details;
• For the avoidance of doubt, you are liable for all transactions initiated using your account/wallet even if not authorised by you or if done in error;
• We will not be liable for any experienced downtime on the service, particularly as the availability and functionality may be subject to third party platforms which operations we have no control over;
• We will not be liable for any detected defect or deficiency in any goods/services provided/supplied to you through the use of the QR Service;
• We reserve the right, at all times, to:
• impose or amend maximum or minimum thresholds/limits with respect to QR payments, particularly as may be prescribed by law/regulation;
• to refuse/prevent a QR payment where our risk system flags a potential discrepancy in the nature or on reasonable suspicion of fraud, money-laundering;
• access the eligibility of your account/wallet for the QR Service;
• amend, modify, discontinue, suspend, adjust the service, either temporarily or permanently

Third-party merchants offer the goods & services. The Service provides an opportunity to discover offers from independent third-party merchants (“Merchants”). These Merchants sell their respective Products subject to their own terms and conditions.

To illustrate:

• Airtime: If you choose to purchase pre-paid airtime, you do so pursuant to the relevant terms and conditions of your mobile telecommunications provider.
• Utilities: If you choose to purchase pre-paid electricity or water, you do so pursuant to the relevant terms and conditions of the utility provider.
• USSD Subscription Service: If you subscribe to the USSD Service, you agree that OPay may charge you the attendant fees related to the service, and pursuant to the relevant terms and conditions of your mobile telecommunications provider.
• CAC Registration: if you elect to register your business with the Corporate Affairs Commission through the platform, you do so pursuant to the terms and conditions of the CAC with respect to provision of information, use of the in information, and all other aspects of CAC’s guidelines and policies as may be reviewed from time to time. We provide nothing more than a portal to the CAC platform and possess neither control over, nor access to, the data you provide during registration of your business.

If you decide to purchase Products such as these from third party Merchants, you do so at your own risk and subject to the relevant Merchant’s terms and conditions. We are unable to investigate, monitor, or check the products for accuracy, reliability, appropriateness or completeness; neither are we able to control the reliability or network stability of these platforms. By granting you access to discover the Products via the Service, OPay does not imply approval or endorsement of such Products. You therefore agree that OPay is not responsible or liable for the Products you purchase from Merchants.

Payments are processed by third parties. In order to facilitate your purchases from Merchants, OPay has integrated its Service with the billing solutions of certain mobile money providers and credit card issuing banks (“Payment Processors”). When you purchase a Product from a Merchant using your supported mobile money wallet or account or debit/credit card, payments will be processed by such Payment Processors. Payment Processors have their own terms and conditions governing your use of their payment services. You understand and agree that OPay does not process payments and is not responsible or liable for any transactions in which you engage. By engaging in a purchase transaction using your mobile money account or debit/credit card, you authorize the Merchant (or OPay on its behalf) to bill your account or card for the purchase amount.

Undercharge Recovery. If, for any reason (including system errors, technical faults, or operational reconciliation), a transaction results in an amount deducted from your Wallet or other balances that is less than the value of goods, services, or transfers received, OPay reserves the right to debit your Wallet or any other balances domiciled with us without further notice to recover the outstanding balance. Such debits shall be deemed valid to reconcile your account obligations.

Chargebacks and Refunds The following conditions shall apply to chargebacks and refunds, as contemplated under these terms:

• Where necessary, Card Issuers, Card Schemes and/or Other Financial Institutions may require repayment in respect of a transaction previously settled and/or remitted to a User, notwithstanding that authorization may have been obtained from the Card Issuer and/or Other Financial Institution (these circumstances are called a “Chargeback”).
• You hereby acknowledge and agree that under all applicable rules, regulations and operating guidelines issued by Card Schemes, Financial Institution, the Central Bank of Nigeria and OPay relating to cards, transactions, other payment methods and processing of data, you may be required to reimburse OPay for Chargebacks in circumstances where a transaction may have concluded.
• A Chargeback may also relate, in related circumstances, to a court order against your balance with us, either domiciled in your wallet or related balances.
• In the event of a Chargeback, we shall be entitled to debit your position with your Settlement Bank, your OPay Wallet or any of the other referenced balances, and/or deduct the due amount to recover:
  • the full amount of the relevant Chargeback; and;
  • any other costs, expenses, liabilities or Fines which may be incurred as a result of or in connection with such Chargeback (“Chargeback Costs”).
• As Chargebacks may arise a considerable period after the date of the relevant transaction, you acknowledge and agree that, notwithstanding any termination of this relationship for any reason:
  • OPay will remain entitled to recover Chargebacks and Chargeback Costs (and, where relevant, from any related balance and account domiciled with us, or with the Settlement Bank in respect of all Chargebacks that occur in relation to transactions effected during the term thereof).
• OPay reserves the right to immediately pass on to and recover from you any fines incurred and/or impose further charges on you and/or terminate the relationship forthwith if we consider that the total value of refunds and/or Chargebacks is unreasonable.

For the purpose of this Chargebacks and Refunds section you understand that:

User means any individual or entity who uses OPay’s services, including customers, merchants, or account holders who initiate or receive transactions on the OPay platform

Settlement means the process of transferring funds to complete a transaction. In this context, it refers to OPay crediting or debiting the relevant amounts to or from a User’s wallet or bank account to reflect the finalised transaction amount, after reconciliation and processing.

Settlement Bank means the bank account or financial institution designated by OPay (or its partner) to receive, hold, and disburse funds on behalf of OPay and its Users for the purpose of settling transactions processed through the OPay platform.

Set Off. You hereby authorize us to combine or consolidate all or any of your accounts domiciled with us, to set off or transfer any sum(s) standing to the credit of any one or more of such accounts in or towards the satisfaction of your settlement liabilities for all related transactions, including any fees/fines imposed on us due to any breach of these Terms by you.

• OPay is entitled to defer any settlement or any other sum due to you to the extent that we consider necessary or appropriate to protect our ability to recover the Fees and/or the sums or any other liability (actual or anticipated) of yours in connection with this Agreement, to the extent permitted by law.
• The exercise by OPay of any of its rights under this clause shall be without prejudice to any other rights or remedies to which we are otherwise entitled (by operation of law, contract, or otherwise).

For the purpose of this Set Off section you understand that:

Fees means any charges, costs, or amounts payable by the User to OPay under these Terms and Conditions. This includes transaction fees, administrative fees, penalties, fines, or any other amounts levied for the use of OPay’s services.

Your privacy is important to us. OPay takes the matters of protection and security of its users’ information very seriously. OPay’s privacy policy governing the Service is attached to these Terms (“Privacy Policy”). The Privacy Policy is incorporated into these Terms by this reference. By using the Service, you agree to the use of your data under OPay’s Privacy Policy. The Privacy Policy addresses only the personal information processed by OPay in providing the Service to you. Merchants and Payment Processors have their own information-gathering practices which apply when you choose to purchase their Products.

Product inquiries should be submitted to the relevant Merchant. If you have any questions, concerns or requests related to a Product you have purchased from a Merchant, please contact the Merchant directly or contact us at ng-support@opay-inc.com for assistance. Each Merchant maintains its own customer contact desk for handling such requests, however OPay will do its best to assist you. If you wish to submit a complaint about the practices of a Merchant offering its Products via the Service, you may contact us by email at ng-support@opay-inc.com.

You must not use the Service to violate any laws. You must not use the Service to violate or infringe the rights of any other person, including the rights of other users, OPay’s rights in the Service or Merchants’ rights in their Products. You must not breach any laws or regulations when using the Service or attempt to disrupt or interfere with the security or functionality of the Service. In the event that OPay reasonably suspects that you are using the Services for illegal activities (particularly fraud, money laundering or other related illegalities), OPay reserves the right to block your account immediately without liability. Such illegalities as mentioned above may be as a result of enacted laws, court judgments, rulings or pronouncements, or regulatory policies and guidelines to which OPay is bound. If a breach is associated with your account/wallet, you agree that we have the right to apply restrictions to your account/wallet and report to the appropriate law enforcement agencies or the respective regulator, in line with extant laws without informing you.

OPay may contact you regarding your account or the Service. You expressly agree that, as part of the Service, you may, from time to time, receive communications from OPay via email, instant message, telephone, text message (SMS), emails or other means. You may elect to stop receiving promotional messages by emailing your request to opt-out, along with your cell phone number, to ng-support@opay-inc.com, or following the opt-out instructions in the message. Even if you choose to opt out of receiving promotional messages, you may not opt out of receiving service-related messages as these ensure that we are able to deliver accurate, relevant, sensitive and security-related services to you.

OPay may discontinue the Service. OPay may, in furtherance of regulatory, time-sensitive and security-related purposes, terminate your access to the Service or discontinue providing the Service or any part of the Service, with due notice to you [or without notice where the suspension or termination is expedient to forestall, curb or extinguish some ongoing fraud, industry-wide compromise or an ongoing financial crime-related investigation]. Rest assured that we will provide as much notice as the circumstance allows, and restore the Service at the earliest convenience. You agree that in the event of the foregoing, OPay will not be responsible or liable to you or any third party.

OPay is not liable for any damages you may incur as a result of using the Services. In no event shall OPay or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any damages whatsoever arising out of, or in any way connected with the use or performance of the service, with the delay or inability to use the service, the provision of (or failure to provide services), or otherwise arising out of the use of the service, whether based on contract, tort, negligence, strict liability, or otherwise, even if OPay or any of its suppliers have been advised of the possibility of such damages.

You agree to mediate any disputes. This Agreement is subject to, and shall be governed by, and construed in accordance with the laws of Nigeria, without reference to the principles of conflict of laws thereof. Any matters arising concerning the interpretation, validity or implementation of this Agreement not solved by mutual agreement between the Parties shall be submitted to mediation at the Lagos State Multi-Door Courthouse, in the English language, before a sole mediator to take place in Lagos, Nigeria, unless impractical to do so. Nothing in this Agreement will be deemed as preventing OPay from seeking injunctive relief (or any other provisional remedy) from any court having jurisdiction over the Parties and the subject matter of the dispute as is necessary to protect OPay’s name, proprietary information, trade secrets, know-how, or any other intellectual property rights.

OPay may modify these Terms. We may modify these Terms and related policies (including, but not limited to the Privacy Policy) at any time in the future. Where this happens, we will communicate the changes to you. By continuing to use the Service, you agree to be bound by the latest version of these Terms. It is your responsibility to familiarize yourself with the communicated changes.

Alteration. No alteration, variation or agreed cancellation of this agreement, and the Privacy Policy, shall be of any effect unless so directed by us.

Whole Agreement. This Agreement constitutes the whole agreement between the parties in regard to the subject matter hereof and no warranties or representations of any nature whatsoever other than set out in this agreement have been given by any of the parties.

Waiver/Relaxation. No relaxation or indulgence which OPay may show to you shall in any way prejudice or be deemed to be a waiver of its rights hereunder.

Survival. Each and every provision of this Agreement (excluding only those provisions which are essential at law for a valid and binding Agreement to be constituted) shall be deemed to be separate and severable from the remaining provisions of this Agreement. If any of the provisions of this Agreement (excluding only those provisions which are essential at law for a valid and binding Agreement to be constituted) is found by any court of competent jurisdiction to be invalid and/or unenforceable then, notwithstanding such invalidity and/or unenforceability, the remaining provisions of this Agreement shall be (and remain) of full force and effect.

Saving Products terms and conditions

Last Review Date: September 26, 2025

Please read carefully before using this service. The Saving Products Service, website, and/or software application (collectively, the “Service”) offered on the platform (the “Platform”) enable you to access our products under these Saving Products Terms and Conditions (the “Terms”). These Terms are an agreement between Blue Ridge Microfinance Bank Limited (“Blue Ridge”), a Microfinance Bank registered under the Laws of the Federal Republic of Nigeria with its registered office at No. 6 Adeniyi Jones, Ikeja, Lagos (“we”, “us”, “Saving Products”) and you as our customer, making you entitled to access our financial services as covered under these Terms.

THIS IS A CONTRACT

By clicking “Agree”, “apply now” or any other related icon, and using the Service, you indicate that you accept the Terms. These Terms constitute a contract between you and Blue Ridge. Please do not use the Service if you do not accept the Terms. We reserve the right to update these Terms from time to time. When this happens, we will communicate the changes to you. Your continued use of this Service after changes to the Terms are announced and come into effect shall indicate that you agree to be bound by the latest version. It is your responsibility to acquaint yourself with the communicated changes.

ACCOUNT REGISTRATION

You must register an account with valid information. To use the Service, you must: (a) provide a valid mobile phone number; (b) agree that an account (associated with the number) be created for you; (c) accept these Terms; and (d) submit such other and additional information as Blue Ridge may request during registration. You agree to provide true, accurate, and complete information about yourself as prompted by Blue Ridge during the account registration process. Upon your consent, we may sync your personal information from your OPay Wallet to create your account. Your personal information is highly protected in accordance with our Privacy Policy, published and updated on the platform. The Saving Products Service shall be made available to you only after you have complied with our KYC process, and upon verification of your identification.

SERVICES DESCRIPTION

Various sub-products: Under our Saving Products, we may provide various kinds of sub-products for your choice to deposit investment amounts and earn interest, collectively referred to as “Saving Products”. You can find our various sub-products on the pages of the platform and choose one that suits you. For detailed information on each sub-product, please refer to our Q&A, product policies or any such information (“Policies”) on the platform. You acknowledge that you fully understand and agree to these Policies.
Deposit with interest: You may deposit your money electronically into the account opened on the Platform to access the Services, and receive interest in line with the specified interest rate per product as listed on the platform.
Withdrawal: You are entitled to withdraw your deposited money in accordance with the withdrawal policies associated with each product published on the Platform or communicated to you by some other means.
Liquidate: You may withdraw your investment amount plus applicable interest. You are entitled to liquidate your investment amount according to the relevant policies of each investment product.

AUTOMATIC INVESTMENT

You can choose to automatically invest in Saving Products (“Automatic Invest”) on the Platform. By making this choice, you authorise us to deduct your balance from your OPay APP wallet and invest the designated amount specified by your selection in Saving Products. By activating Automatic Invest, you authorise us to send deduction instructions to the OPay APP, which instructions shall be deemed your own. You shall be responsible for the result of such instructions. You warrant and represent that the balance is legitimately yours and that agreeing/accepting the provisions of this Term is of your own volition and intention. You understand and agree that we will not be liable or responsible for any associated loss with failure to respond to a deduction instruction. You understand and agree that as a result of a deduction of your balance and the corresponding investment, your balance in your OPay APP wallet may become insufficient to support your other demands, which may in turn result in a loss of profit (including an inability to make other investments and a loss of earnings). Where this happens, we will not be liable or responsible for any such loss. You may disable this feature at any time by clicking the “Turn off Auto Invest” button. Notwithstanding, disabling this feature will not affect the validity or effect of deductions and investments made before such termination.

INTEREST

For interest to apply, the funds must have remained in your balance of Saving Products for at least 24 (twenty-four) hours, provided that you have not subscribed to any other sub-products which policies affect the interest, and that interest rates are specific to each product and stated on its respective page on the Platform. You acknowledge and agree that we may amend the interest rate applicable to each product, and you hereby waive any and all claims of any nature against us in this regard. Your interest rate might vary according to the amount invested, how long it has stayed in the account, and the sub-products you choose. We highly recommend that you check all the information associated with your product and the specific interest rate applicable to it. You further acknowledge that interest earnings are tax deductible, and this includes (but is not limited to) Withholding Tax. We confirm that the interest we offer to you will be in compliance with applicable laws and regulations. In the event that some legal or regulatory change mandates a reduction of your interests received, you acknowledge that we will not be liable to compensate for the difference.

ANTI-FRAUD

You agree and acknowledge that if a fraudulent activity is associated with the operation of your Saving Products account, we have the right to apply restrictions to your account, retain the funds pending an investigation and report to appropriate law enforcement agencies. We are authorized to suspend or cancel access without notice if it suspects that the service or access is being used in an unauthorized or fraudulent manner.

WITHDRAWING FUNDS

You may withdraw funds from your balance in the Saving Products. The withdrawn amount will be credited to your OWealth Balance, which you may transfer to any other bank account or wallet, subject to the options we offer.

NO WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT ANY WARRANTIES OR GUARANTEES. THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. BLUE RIDGE AND ITS SUPPLIERS AND AFFILIATES DISCLAIM ALL WARRANTIES WITH REGARD TO THE SERVICE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE

NOT LIABLE FOR DAMAGES

We are not liable for any damages you may incur as a result of using the Services. IN NO EVENT SHALL BLUE RIDGE OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SERVICE, WITH THE DELAY OR INABILITY TO USE THE SERVICE, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF BLUE RIDGE OR ANY OF ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

DISPUTES AND ARBITRATION

You agree to arbitrate any disputes. This Agreement is subject to, and shall be governed by, and construed in accordance with the laws of Nigeria, without reference to the principles of conflict of laws thereof. Any matters arising concerning the interpretation, validity or implementation of this Agreement not solved by mutual agreement between the Parties shall be submitted to arbitration in the English language before a sole arbitrator to take place in Lagos, Nigeria as the seat of the arbitration. The arbitration shall be conducted pursuant to the Rules of Arbitration of the Chartered Institute of Arbitrators of the United Kingdom. The arbitral decision shall be final and binding on the Parties and may be made an order of court. The Parties unconditionally consent and submit to the jurisdiction of the High Court of Lagos, Nigeria for such purpose. Nothing in this Agreement will be deemed as preventing Blue Ridge from seeking injunctive relief (or any other provisional remedy) from any court having jurisdiction over the Parties and the subject matter of the dispute as is necessary to protect Saving Products’ name, proprietary information, trade secrets, know-how, or any other intellectual property rights.

ENFORCEMENT

If an arbitration process, a court of competent jurisdiction or other competent authority finds any part of this Agreement invalid, unlawful or unenforceable, then such part shall be severed from the remainder of this Agreement which will continue to be valid and enforceable to the fullest extent permitted by law.

MODIFICATION

Blue Ridge may modify these Terms. We may modify these Terms and related policies (including but not limited to the Privacy Policy) at any time in the future. Where this happens, we will communicate the changes to you. By using the Service, you agree to be bound by the latest version of these Terms. It is your responsibility to familiarize yourself with the communicated changes.
Survival Each and every provision of this Terms (excluding only those provisions which are essential at law for a valid and binding agreement to be constituted) shall be deemed to be separate and severable from the remaining provisions of this Agreement. If any of the provisions of this Terms (excluding only those provisions which are essential at law for a valid and binding agreement to be constituted) is found by any court of competent jurisdiction to be invalid and/or unenforceable then, notwithstanding such invalidity and/or unenforceability, the remaining provisions of this Terms shall be and remain of full force and effect.
Contact
If you have any questions regarding this Terms, please contact us through: savings@blueridgemfb.com